When you will receive your order?

The delivery of your order may take inside Dhaka & for outside Dhaka.

To see how long it takes to deliver any product to your city, you can find more information in the “Details” section. See below…………………!

AreaTime
Dhaka Metro24 -48 Hours
Outside Dhaka35-72 Hours

These are estimated time-frames based on working days. If our team foresees a delay in order fulfillment from the courier and logistic, you shall be informed accordingly by our Hotline number: 01922 886 388 or join our 24/7 live chat on our website www.runway.com.bd

To see how long it takes to deliver any product to your city, you can find more information on the Details our hotline number 01922 886 388 or join 24/7 live chat and ask any question to our customer manager.

How to informed us about the expected delivery of your order?

When the order is shipped, you will receive a system generated an email and an SMS with an order number to monitor the delivery status of your package.

At the time your order is confirmed, you will be communicated an estimated delivery time for your items.

Note: If your order has multiple items, you might receive the items in separate packages.

If you are in Dhaka:

You will also receive an SMS on the day your order is being delivered, with the delivery agent’s name and phone number. If there is a payment required for delivery, you will also be reminded of this amount.
In case we are unable to deliver your package, you will also be reminded by an SMS about our attempt to deliver your order. After 3 attempts, the order shall be canceled.

How much to charge for shipping?

Shipping charges are the costs undertaken by Runway.com.bd and our courier & logistics partners to bring your ordered item to your doorstep. Shipping charges are calculated based on your location and the weight of the products in your order.

Where we do showing exactly how much you will be pay for shipping?

Exact shipping Charge for your order will be shown to you during the checkout process, calculated using the “Shipping Weight” of the products you have ordered.

You can see them on the website on the following screen:

The prices displayed in our catalog and on the products are only for the product itself and do not include any shipping charges (which may be applicable).

Products Reception

Sealed items or packages cannot be opened unless the payment is made to the Delivery Agent. The Delivery Agent shall not take the item back if the seal has been opened.

If you later find out that there is an issue with the product bought, you can request a return by calling our Customer Service 01922 886 388

Please keep in mind that the item’s condition has to conform to our Return Policy

safety and security

Orders can only be delivered to a Personal address (e.g. home or workplace ). Please note that we cannot deliver any order to public places, streets, cafes and/or restaurants. If the payment is made advance payment by Mobile Banking like bkash, Rocket or with a credit/debit card, the person receiving the order at the delivery address.